Prior to starting the install
1. The customer must be present for the internal appointment and available on site for the duration, usually between 2 and 4 hours.
2. The engineer may call the end customer prior to starting work. If the customer is not home, abortive visit charges will apply.
3. The person at the property needs to be able to agree where the engineer will install the ONT and feed the fibre through into the premises.
Outside the premise
4. The engineer will feed the fibre from the outside of the building and will often need to drill a hole specifically for this.
5. In overhead-fed premises, the fibre will be brought down from the point on the eaves connected to the telephone pole and a Customer Splice Point (CSP) attached to the wall at ground level. The engineer will drill a hole for the fibre to feed into.
6. If a ladder is required to access the overhead feed, this will be secured using a Tetra safety system which requires the drilling of temporary holes. The engineer will fill the holes on completion.
7. For migrations from copper to FTTP, the copper wire will be removed, meaning the existing services will stop working.
8. For underground-fed properties, the CSP will be installed on the wall near the duct. If the copper wire is buried directly in the ground, the engineer will need to get the end customer's approval for the work needed.
Inside the premise
9. The customer will need two boxes - the Openreach equipment (ONT) that brings the fibre into the premise and the router.
10. Occasionally, if the duct opens inside the premise, then the CSP will be installed inside.
11. The ONT will be positioned close to the point where the fibre comes into the home. The ONT requires mains power.
12. The router is connected to the ONT with an Ethernet cable and can be positioned anywhere within the reach of the cable. Data extensions should be via CAT5e or CAT6 cables. Wiring limits of 10m or 30m apply depending on whether a Standard or Premium Install has been selected.
On completion of the ONT installation
13. The engineer will test the ONT and record the results.
14. The engineer will connect a single device or up to three devices (depending on Standard or Premium).
15. If the router is not available, then the engineer will complete the installation up to the ONT without testing and proving the service is operational.
